KLM Flight Cancellation Policy

KLM Flight Cancellation Policy states that you may cancel your KLM flights and receive a full reimbursement (without flight cancellation penalties or administration fees) as long as the following conditions are met:

  • You can cancel your flight to/from U.S. in 24 hours after purchasing your ticket. If you booked the ticket online via KLM U.S., this is possible. This applies to all types.
  • Your flight was canceled and you chose to not catch an alternate flight.
  • KLM rescheduled and cancelled your flight.
  • Your ticket conditions permit you to ask for a full refund if you are holding a fully flexible travel ticket in any class.
  • You had to cancel your flight to Europe due to delays of more than 90 min . Your other flights were also booked on the same date.
  • You cancelled an intercontinental trip that was delayed by more then 3 hours.
  • A passenger on your booking died.
  • Visa rejection
  • You were denied entry on a confirmed plane ticket.

Your confirmation email will include the cancellation policy for KLM flights. You can also access these online via My Trip.

Notice. To cancel or get your ticket refunded, please contact the seller directly.

KLM 24-Hour Cancellation Policy

KLM offers a 24-hour cancellation guarantee for all flights between the United States and KLM. This is in accordance to the U.S. Department of Transportation’s policy for all flights flying to or returning from the United States.

You can get a full reimbursement under this policy if you:

  1. Book a flight between the United States and Canada.
  2. KLM.us lets you book it online.
  3. Cancel it within 24-hours
  4. Request a Refund

In the subject of the email, mention Customer First Program.

Flexibility, a Cheaper Alternative to Changing Flights

KLM's flexible service option allows Standard and Light ticket holders access to:

  • No extra cost to switch flights upto 3 times up to 48hrs before departure
  • No extra charge for changing the travel date, location, and/or time within Europe.

You can purchase Flexibility only if you:

  • You book your ticket online.
  • You are flying within Europe.
  • Your flight will depart in 10 days.

Flight Booking Options at KLM

KLM's postCOVID refund and rebook policies allow you rebook your flight, or to change your travel dates, destination, and/or time.

  1. If you travel to a country which has issued a travel ban , you can:
  2. Rebook your next flight without any charges in the same travel group. You may also pay the difference if you choose to upgrade or change your travel class. Rebooking your ticket for travel 30 days or more before your original travel date may result in a fare increase.
    1. You can exchange your ticket for the full value, but only the fare difference may apply.
    2. Refund requests
    3. The travel voucher will be used for the refund.
      1. You can submit an online application for a travel certificate (it will arrive via email in two days). you can also get a cash reimbursement on your travel coupon.
      2. You can use your travel certificate as follows:
      3. You can use your ticket if you bought it between March 1, 2019-December 31, 2020 on KLM/Delta Air Lines and Virgin Atlantic.
        1. If issued after January 1, 2020, it is valid for 1 year.
        2. Even after its expiry day, as long you booked a flight prior to its expiry.

If your travel certificate's worth exceeds that of the ticket you purchased, the balance will be converted into a new travel coupon.

  1. KLM may cancel your flight.
  2. Change your travel dates without cost
    1. You can book a new flight at no charge if it is within the same class and 30 days after your original flight. Rebooking beyond this time may result in a fare increase.
    2. Change your travel destination with no additional charge and subject to any applicable fare differences.
    3. Request a reimbursement
    4. The travel voucher will be used for the refund.
      1. You can either apply online for a travel coupon or to receive a refund on your travel gift voucher.
      2. Your travel voucher can also be used as follows:
      3. If your ticket was issued between December 1, 2019 and December 31,2020, it can be used up until December 31, 2021 for KLM Delta Air Lines, Air France and Virgin Atlantic.
        1. If issued after January 1, 20,21, you may use it up until one year from the date of its issue.
        2. As long as your flight was booked before its expiry day, you can continue to use it even after its expiry.

If the travel voucher's worth exceeds the price for your new tickets, the remaining amount will be converted in to another travel voucher.

  1. If you cancel your flight but decide to postpone, you will only be able to modify (but NOT cancel) the booking. This means you can change or move your travel dates/destination, provided it is done before your flight departs.
  2. You can get a discount if you booked your flight before December 31, 2021.
  3. Change your travel dates for free (only the fare differential, if any),
    1. Change your travel destination to receive the full amount of your ticket, with no additional cost. However, you will be charged any applicable fare differential.
    2. Request a refund
    3. The travel voucher will be used for the refund.
      1. You can apply online for a travel certificate and claim a cash back on your travel coupon.
      2. You can use your travel certificate as follows:
      3. If your ticket was issued between December 1, 2019 and December 31,2020, it can be used up until December 31, 2021 for KLM Delta Air Lines, Air France and Virgin Atlantic.
        1. If the issue date is January 1, 2021 or later, it can be used up to a year after its date of issue.
        2. You can book a flight even after the expiry date provided that you did not cancel it.

If the amount of your travel voucher exceeds the cost of your ticket, it will be converted in to another travel voucher.

  1. If you purchased a ticket for a flight which departs on or after 1 January 2022, you may:
  2. Change your travel dates for free (only the fare differential, if applicable)
    1. You can easily change your travel destination to match the full price of your ticket, with the exception of any fare difference. The value can then be used against new tickets on KLM/Delta Air Lines, Air France or Virgin Atlantic.
    2. Refunds may be requested if fare conditions permit.

Is it possible to change/rebook my flight at KLM?

You can change your KLM flight and rebook it in any of these methods:

  1. Online via KLM's website
    (through My Trip
  2. Through the mobile App
  3. Phone.
  4. Via social networking
  5. Through a KLM-ticket office
  6. Through your travel agent

Flying Blue customer care is the best place to go if you need to rebook an award ticket.

Refundable vouchers may be used to cancel a flight or for a cash refund in the event that your flight didn't go as planned. If your voucher has a refundable clause, the word "Refundable" will appear on it.

Contact KLM Customer Contact Center to ask any questions.

Cancelling KLM Reservations

  • For cancellations made directly through KLM’s official website, mobile application, or ticket offices, please request a reimbursement online. This will cancel your entire booking.
  • For canceling a flight booked via a travel agent, contact your travel agent directly.

After you cancel your flight reservation

  • A confirmation email will be sent.
  • All flights booked will be cancelled.
  • The refundable balance will be credited into the account you used for purchasing your ticket. It can also be converted into flight vouchers for future use, depending upon which fare type you choose and when your cancellation occurred.

What to do with a KLM Airline Booking

You can modify KLM reservations online, via phone, or through social media.

KLM permits you to modify your flight bookings depending on the terms of your ticket.

  1. Online
  2. Phone
  3. WhatsApp
    Send a text message (text message to +31206490787).
  4. Through social media
  5. Facebook
    1. Messenger
    2. Twitter

How do I cancel my KLM flight?

KLM.com offers online flexibility to make changes to your KLM flight dates, times, and/or destinations.

To change your KLM flight booking online:

  1. Go to KLM’s official Website: www.KLM.com
  2. Click on my Trip tab
    If you've already checked-in, you will need cancel your check by using the Cancel your Check-in option in The Check-in tab
  3. Get your flight details
  4. Click on "Change flights".
  5. Search for your preferred flight date and/or time.
  6. Select your additional options and ask for a refunded of any excess options you may have bought on the original flight
  7. Confirm your flight reservation
    You must pay all applicable fees via your preferred mode of payment. Any extra payment will be refunded or settled using vouchers.

You will receive an email confirmation containing your new travel itinerary. This confirmation can be viewed online on your My Trip Page, and also through your mobile apps.

KLM's mobile app also allows you to modify your flight(s). KLM Customer Support is available for help if you experience any difficulties or don't know where to go next.

How do I cancel my KLM flight reservation by phone?

You can modify your KLM flight tickets by phone

This KLM Booking phone number (U.S.A. ) is available from 08:00 until 23:00 EST, seven days a year.

You can cancel your KLM flight tickets via WhatsApp. Facebook Messenger. Twitter.

  • Send a WhatsApp Message
  • Contact KLM by Facebook 24/7
  • KLM by Messenger 24/7
  • KLM is available via Twitter (24/7).